Privacy Policy

Latest Update: July 5, 2024

1. Introduction

Welcome to Solv Privacy Policy (the “Policy”). This Policy is designed to inform you about our practices regarding the collection, use, disclosure, transfer, storage and protection of personal information (the “Personal Data”) when you use our website https://solv.finance/ and any associated services (the “Services”). By accessing or using the Services, you (a) acknowledge that you have the right, capacity and authority to accept this Policy; (b) confirm that you have read and understood this Policy and (c) agree to the policies and practices described in this Policy. Accordingly, please read it carefully to understand what we do.

2. Personal Data We Collect

We collect Personal Data that you voluntarily provide to us and data that is necessary for the use and delivery of our Services. This may include:

(a) Basic personal information such as name, date of birth, place of birth, nationality, gender, ID number, photo, facial recognition data, email address and username of social media accounts;

(b) Usage data related to your interaction with our Services;

(c) Transaction and payment information necessary for processing transactions, such as the amount, currency preferences, payment method, date, and/or timestamp;

(d) Wallet information of your imported capable wallet, such as wallet address and other related information;

(e) Information or identifiers about the device, operating system, and browser you are using, and your IP address;

(f) Information from cookies and similar technologies; and

(g) Any additional information you provide through optional surveys or feedback (if any).

We will not collect sensitive information about you without your consent, unless an exemption or exception applies. These exemptions or exceptions include where the collection is required or authorized by law, or is necessary to take appropriate action in response to suspected illegal activity or serious misconduct.

We may also collect Personal Data about you from third parties, such as referrers, marketing organisations or mobility providers. If so, we will take reasonable steps to ensure that they are aware of applicable privacy laws.

3. How We Use Your Personal Data

We use your Personal Data for the following purposes:

(a) To provide, maintain, and improve our Services;

(b) To process transactions and assist with your service inquiries;

(c) To communicate with you regarding updates, security alerts, and support;

(d) To personalize your experience and marketing communications; and

(e) To comply with legal obligations and protect our rights and interests.

4. Legal Basis for Processing

Our processing of Personal Data is based on:

(a) Consent, where you have given us clear and affirmative consent to process your data for a specific purpose. Such as your consent to provide direct marketing communications via website or email notifications (if applicable);

(b) Contractual necessity, to perform our obligations under agreements we have with you. Such as providing you with our Services: (i) to invest any yield product with using your wallet; (ii) by email, chat message and other measures to deliver customer support to address your requests and inquiries; (iii) to promote the safety, security and integrity of our Services, find and address violations of our Terms of Use, investigate suspicious activity, detect and prevent harmful, unlawful or fraudulent behaviour;

(c) Legal compliance, to comply with legal and regulatory requirements. For example, we may require you to provide or otherwise collect necessary information and materials as per relevant laws or government orders to verify the legality of the sources and use of your funds; and

(d) Legitimate interests, where processing is necessary for our business interests, provided it does not override your rights. For example, we may preserve and process your Personal Data under legal issues.

5. Sharing of Personal Data

We may share your Personal Data with:

(a) Companies, Services and employees affiliated with us as a normal part of conducting business and offering our Services to you;

(b) Service providers who assist us in operating our Services or with fulfilling requests;

(c) Third parties in the event of a merger, acquisition, or sale of assets, your Personal Data could be one of the assets transferred to the acquiring party;

(d) Professional advisors, industry partners, authorities and regulators to promote the safety, security and integrity of our Services, find and address fraud and other illegal activity or security and technical issues; and

(e) Law enforcement or government agencies when required by law or to protect our interests.

Please note that when affiliate Services and third-party services which are not governed by this Policy are provided to you, you will be governed by their own terms and privacy policies.

6. How We Store Your Personal Data

We recognize the importance of protecting the Personal Data of our users. We take steps to ensure that your Personal Data is protected against misuse, interference or loss, as well as unauthorized access, modification or disclosure. Your Personal Data is generally stored in our or our affiliates' computer databases and/or with third party storage providers. For information held on our computer databases, we have implemented data security guidelines to ensure that your Personal Data is managed securely.

7. International Data Transfers

We may transfer Personal Data to jurisdictions outside your own, where we have taken appropriate measures to ensure the protection of your data as required by law. It may also be processed by persons working for us or our service providers outside your country of residence. By submitting your Personal Data, you expressly consent to this transfer, storage or processing. We may rely on certain exemptions provided for under data protection law for our international transfers.

8. Data Security

We implement appropriate physical, technical and administrative safeguards to protect your Personal Data against unauthorized or unlawful processing and against accidental loss, damage, or destruction. We update and test our security technology on an ongoing basis. We restrict access to your Personal Data to those employees who need to know that information to provide Services to you. We keep certain Personal Data where necessary to protect the safety, security and integrity of our Services.

We maintain internal retention policies on the basis of how Personal Data needs to be used, we may retain your Personal Data under the legal basis of processing described in the Policy. We consider the retention of the Personal Data we collected or created in several ways, such as whether it is necessary for us to continue offering Services, whether we are required to retain the information to comply with our legal obligations or information preservation requirements. We will delete Personal Data that is no longer needed for the above purposes.

9. User Rights

You have the right to:

(a) Access and Portability. You may request and obtain a copy of your Personal Data held by us by submitting a request;

(b) Rectification. You may request correction or deletion of your Personal Data;

(c) Restriction or Deletion. You may request to restrict us from using or transferring your Personal Data, request by opt-out of receiving marketing communications and request to delete your Personal Data subject to applicable law;

(d) Withdraw consent. To the extent the processing of your Personal Data is based on your consent, you may withdraw your consent at any time, but the lawfulness of our processing prior to your withdrawal of consent will not be affected by your withdrawal.; and

(e) Lodge a complaint with a supervisory authority.

10. Cookies

We use cookies and similar technologies to enhance your experience and for analytics or marketing purposes. If you want to view the detailed content of our Cookie Policy, please click here.

11. Children’s Privacy

We do not knowingly collect Personal Data from children under the age of 18. If we become aware that we have collected such data, we will take steps to delete it. If you become aware that anyone under the age of 18 is accessing or using the Services, please notify us so that we can take prompt action to prevent them from accessing or using the Services.

12. Changes to Privacy Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Us

In compliance with the data privacy obligations, we commit to resolve all related complaints about our collection and use of your Personal Data. For any questions regarding this Policy, to exercise your rights or with inquiries or complaints regarding our handling of Personal Data, please contact us at: [email protected].